We offer FREE shipping on all orders of $75 or more for all domestic orders. For orders under $75 we offer Standard Ground shipping for a flat fee of $9.95. Free returns are provided on all domestic orders. For international orders see our rates listed below.

WHAT ARE MY SHIPPING OPTIONS?
Country Method Carrier Cost
United States Standard Ground Shipping UPS

FREE for orders $75+

$9.95 flat fee on all orders $75 or less

2 Day Express Shipping UPS $25.00
Next Day Express Shipping  UPS $40.00
Canada Express Worldwide (2-3 Business Day Delivery) DHL
Calculated at checkout. Prices include shipping + duty.
Other International Express Worldwide (2-5 Business Day Delivery) DHL
Calculated at checkout. Prices include shipping + duty.

 

GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day. 

EXPRESS ORDERS: Overnight Express and 2-Day Shipping orders are shipped out the same day if received by 2pm EST. Orders received after 2pm will ship out the following business day.

GROUND SHIPPING TRANSIT TIMES
Transit Times
INTERNATIONAL ORDERS

We ship internationally via DHL Express for the best service and rates. International shipping rates are calculated at checkout and vary by country. All prices include express DHL shipping + duty paid, so that total cost reflected in the cart is for door-to-door delivery with duty paid and handled by us directly. To be clear, this means that the total cost of shipping and duty is the full amount to cover all shipping and duty costs associated with your order. There is nothing else for you to pay.

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

 

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We do not ship to APO/FPO addresses.

RETURN POLICY
HOLIDAY RETURN PERIOD EXTENDED THROUH JANUARY 15th

All Orders placed between November 15th-December 15th receive an extended return period valid until January 15th. For orders placed after December 15th our normal 30-Day return policy will apply.
 
30 Day Return Policy

We want you to be satisfied with your purchase. You may return an item within 30 days of receipt if it is in original, unworn condition and with tags attached. Refunds for all transactions will be issued to the original form of payment. Items returned after 30 days, but within 60 days are eligible for store credit or exchange. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange. Ernest Alexander gift certificates are non-refundable.

FINAL SALE ITEMS

Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering.

REQUEST A RETURN

To start a return click here and fill out your order information in our self-service return portal. From here you can print a pre-paid shipping label and returns form.


RETURNS & EXCHANGES

Click Here to start a return.

To return or exchange an item please visit our self service Returns Portal and fill
 out your order information. Print a pre-paid shipping label and send back your items. Returns must within our 30-Day return policy window in order to be eligible.


HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out all the information requested in our Returns Portal. Make sure to print out the return sheet listing your customer information, the items being returned and place it in the box. Place all items in their original packaging into a secure box or envelope mailer. Peel off the pre-paid return shipping label, affix it to the outside of your shipping box and drop the package off at a FedEx location.

  

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

 

DO YOU HAVE A PRICE MATCH POLICY?

If an item changes price within 7 days of purchase we will gladly price match it for you, as long as the purchased size/color are still in stock at the time of the sale price.

 

If we have not answered your question, please Contact Us.