Contact
Orders
For questions about your order please email us at orders@ernestalexander.com
or call 1-800-770-6658 (10am-5pm EST)
General Questions
Have a general question? Please email us:
contact@ernestalexander.com
Product Feedback
We'd love to hear your thoughts on our products or ideas for new ones.
Please drop us a line at contact@ernestalexander.com
Design Studio & Offices
Ernest Alexander New York
34 West 28th Street
6th Floor
New York, NY 10001
1-800-770-6658
contact@ernestalexander.com
Press
Please direct all press inquiries to:
Rebecca Shim
PR/ Branding
becky@ernestalexander.com
(800) 770-6658
Wholesale Inquiries
Interested in stocking Ernest Alexander?
Please email our wholesale manager Steven DeLong at steven@ernestalexander.com
Shipping Information
FREE SHIPPING
As a thanks to our customers, we are happy to announce that all domestic orders now include free shipping via UPS Ground! We've found this to be the fastest and most economical way of shipping. It's also much better for the environment (jet fuel is nasty stuff). We realize that sometimes it's a rush so if you need your order sooner, please select the express shipping option provided at checkout.
Shipping Schedule
Orders received weekdays before 1 pm EST ship on the same day.
Orders received after 1 pm EST ship out the following business day.
Please email us at orders@ernestalexander.com or call 1-800-770-6658 with questions about your order.
International Orders
We ship all international orders ship via US Postal for a flat fee. Shipping to Canada is $10 per item. Shipping to all other countries is $30 per item. Please note that due to varying international postage rules we cannot pay for return shipping on international orders and any additional duties, taxes, fees or VAT are the sole responsibility of the recipient.
Free & Easy Returns
Want to exchange or return your Ernest Alexander purchase? You may return any unused items purchased within 30 days for a full refund and we will pay for the return shipping. Simply:
- Send an email to orders@ernestalexander.com with your name and order number (if available)
- Use the prepaid return label we email you to return your purchase
- Receive your refund as soon as we receive the return
Please note that refund processing times vary according to your bank and payment method but typically take about 5 business days.
Order Online
Our website offers the most comprehensive selection of our current line. We invite you to shop the collection through our Shop page. Ordering online is fast and easy.
We provide Free Shipping and easy exchanges & returns. All orders received before 1pm EST ship the same day.
For questions about online orders please contact Customer Care by emailing orders@ernestalexander.com or calling 1-800-770-6658 (10AM-5pm EST)
Visit Us
Ernest Alexander
Design Studio & Showroom
34 West 28th Street
6th Floor
New York, NY 10001
1-800-770-6658
contact@ernestalexander.com
Open Shopping Hours: Tuesday-Friday 11am-6pm
For all other times please contact us to schedule a private shopping experience
Phone Orders
While our website is the quickest and easiest way to order, we realize some people prefer to place orders via phone. To order by phone please dial:
Ernest Alexander Customer Care
1-800-770-6658
Weekdays 10AM-5pm EST
Internship Program & Employment Opportunities
Internship Program
We run a fun and fast-paced internship program for the Spring, Summer and Fall semesters. Interns are typically current or recent college graduates who are interested in any of the following areas:
Design
Production
Merchandising
PR & Marketing
Photography
Stipend and school credit provided. To be considered for our internship program please email us your resume and letter of interest to: contact@ernestalexander.com
Full-Time Positions
We are always on the lookout for talented people. Please email us your resume and brief cover letter to:
contact@ernestalexander.comPress Inquiries
Kindly direct all press inquiries to:
Helen Shen Tarrach
PR Advisory
helen@ernestalexander.com
(201) 282-9247
Wholesale Inquiries
We are always on the lookout for exceptional retail partnerships. Kindly direct all wholesale inquiries to:
Steven DeLong
Merchandising & Marketing Manager
steven@ernestalexander.com
FAQ
1. Who can I contact with questions about my order?
For questions about your order please email us at orders@ernestalexander.com or call 1-800-770-6658 (10AM-5pm EST)
2. When will my order ship?
Orders received weekdays before 1 pm EST ship on the same day.
Orders received after 1 pm EST ship out the following business day.
We provide Free Shipping on all domestic orders.
3. How do I exchange an item or return a purchase?
You may exchange or return any unused items purchased within 30 days for a full refund and we will pay for the return shipping. Simply:
- Send an email to orders@ernestalexander.com with your name and order number (if available)
- Use the prepaid UPS return label we email you to exchange or return your purchase
- Receive your refund as soon as we receive the return
Please note that refund processing times vary according to your bank and payment method but typically take about 5 business days.
4. Where do you manufacture your goods?
We manufacture all of our line right here in the USA, In fact our main workshop is located 2 blocks from our design studio in NYC’s Garment District. We are deeply committed to ethical manufacturing practices. Manufacturing locally helps us ensure the quality of our line and it supports our local economy. It’s always nice to know by name the people who make or fine bags, shirts, ties and small accessories. To learn more about our philosophy please visit the About section of our site.
5. How do I get an item repaired?
Things can happen. A bag gets scraped or shirt gets snagged, We’ve got you covered. We offer free repairs and will do our best to fix the problem. If you spill cranberry juice all over your crisp white oxford, well there might be only so much we can do.
To initiate a repair simply mail us your item with a quick note describing the issue and give us a heads up at contact@ernestalexander.com
Mail repairs to:
Ernest Alexander New York
Att: Repairs
34 West 28th Street
6th Floor
New York, NY 10001
1-800-770-6658
We strive for excellence in the quality of our manufacturing. If for some reason the repair is due to a defect in our workmanship we will gladly provide free return shipping for the repair. We assume our customers will be gentlemanly about our policy.
6. How do I learn about sample sales, special offers and new product releases?
Occasionally we hold sample sales or offer special discounts on certain items. To receive notifications of sales, offers and new products please subscribe to our email list.
We promise not to bombard you with marketing emails.
Privacy Policy
We regard your privacy as sacred. Below you will find more detail on how we protect your privacy when viewing our site and answers to common questions regarding our privacy policy.
What information do you collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do you use my information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do you protect my information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do you use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy.
Any changes to our privacy policy will be posted to this page.
