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Best New Men's Designer in AmericaBest New Men's Designer in America

Contact Us
Shipping & Returns
Transit Times
International Orders
Press
Wholesale
Corporate Office
NYC Store
Wax Care Guide
Repairs & Refurbishment
Privacy Policy
Careers

Contact Us

Contact Us

Have questions about an order?
Please call us (10am-6pm EST)

1-800-770-6658

Need to email us with a question?
Email our customer service team.

support@ernestalexander.com 

Have a suggestion or product feedback?
We'd love to hear from you.

feedback@ernestalexander.com 


Shipping & Returns

Free Shipping & Easy Returns


Shipping & Returns

We offer FREE ground shipping on all domestic orders. Check our shipping map below for estimated transit times.

International Orders
We ship internationally via DHL
(arrives in 5-7 business days)
$10 to Canada. $30 for other countries.
VAT, taxes and any other duties are the sole responsibility of the recipient. Free return shipping is provided for USA orders only. 

 Need to return or exchange something?
Email us for a FREE return label.

support@ernestalexander.com
 

30-Day Hassle Free Return Policy
We offer a 30 day, easy return policy.
All items must be returned in original condition with all original packaging for refund. 


Orders placed weekdays before 12pm EST ship the same day. Orders placed after that or on weekends ship the next business day.

Transit Time Shipping Time

Other Contacts

Press

Brittany Lutzk
brittany@agentrypr.com

Patrick Jones
patrick@agentrypr.com 

Agentry PR NYC
27 West 20th Street, Suite 504
New York, NY 10011
Tel (212) 924-2276 

Wholesale

Brendan Broadbin
brendan@ernestalexander.com
1 (800) 770-6658



Corporate Office

Ernest Alexander New York
15 West 28th Street
4th Floor
New York, NY 10001
1 (800) 770-6658 

NYC Store

Ernest Alexander SoHo
98 Thompson Street
New York, NY 10012
(212) 775-1199
Mon-Sat 11-7pm
Sunday 12-6pm 

 

Wax Care Guide

Cleaning & Caring for Wax Canvas

Wax Care Guide

Step 1. Brush

Use a soft bristle brush to gently wipe away any excess dirt or debris. Once the area is free from loose dirt move on to cleaning the fabric as outlined in Step 2.

Step 2. Cold Water

Spot clean stains with icy cold water and a rag. Never use heavy detergents, heavy soaps, and DO NOT dry clean. For stubborn stains you may use a dab of mild bar soap or Saddle soap.

Note that lighter colored wax canvas will show dirt easier with age and may be tough to get out. Darker colored canvas tends to hide stains better. As with other garments, be careful wearing your wax product around indigo denim or raw dyed garments as they will tend to rub off on it.

Step 3. Re-Waxing

Using a rewaxing bar, refinish your wax canvas item to restore the patina and water shedding quality. Rewaxing your bag will give it freshly waxed appearance that will age back in again over time.

We like this one from 
Otter Wax 

Repairs & Refurbishment

Repairs & Refurbishment

Repairs

Workmanship Guarantee

We pride ourselves on great workmanship and using the finest materials. If anything on your bag should break due to faulty workmanship or bad components we will fix it free of charge.

Important Note: this does not cover self inflicted damage, staining, or general wear & tear of your item that may occur over time (see refurbishment).  

Request a Repair

Email us with your name, original order number and description of your repair. Include pictures if possible. We will email you a repair form to fill out and send in with your bag. 

support@ernestalexander.com 


Repairs generally take 3-4 weeks, but may take longer depending on the time of year. 

Once your bag is fixed we will notify you via email and send it back.

Refurbishment

General wear and tear, self inflicted rips, stains, holes or damage are not covered by our workmanship guarantee.

In these cases we offer a refurbishment service for a modest charge. To get a bag refurbished email us with your name, order number, and a short description of your request with pictures if possible. We will then provide an estimate to refurbish your bag. Refurbishment generally ranges $30-$50 but may vary depending on the work involved.

Stockists

New York City

Ernest Alexander SoHo Store
98 Thompson Street
New York, NY 10012
(212) 775-1199
Monday-Saturday 11-7pm
Sunday 12-6pm

Nordstrom

Select styles of our bag line available at
Nordstrom stores nationwide &
nordstrom.com 

Club Monaco//Made in USA

Select styles of our bag line available at
Club Monaco stores worldwidewide &
clubmonaco.com 

New York, NY

Club Monaco
160 Fifth Avenue
New York, NY 10010
(212) 352-0936

Club Monaco
6 West 57th St
New York, NY 10019
(212) 459-9863

Club Monaco
520 Broadway
New York, NY 10012
(212) 941-1511

Modern Anthology
68 Jay Street
Brooklyn, NY 11201
(718) 522-3020

Teich
22 Eighth Avenue
New York, NY 10014
(212) 537-6630

Atlanta, GA

Tweeds
1009 Marietta St. NW
Atlanta, GA 30318
(404)-892-0302

New Orleans, LA

Fraques
821 Baronne St.
New Orleans, LA 70113
(504)-373-6153

Boston, MA

Club Monaco
Prudential Center
Boston, MA 02199
(617) 262-2658